With myFirstCare Self-Service you can enjoy access to your health plan—all within a secure environment that includes the resources you can count on from FirstCare. This app is your one-stop shop for most information and questions. For more information, visit FirstCare.com/mobileapp
Member Features:
• Eligibility and Authorizations
• See what services are covered under your plan
• Benefits Information
• Review your Member Handbook
• Update your personal information
• Account Information
• Choose or update your PCP
• Update personal information
• Add or update other coverage information
• ID Cards
• View or download temporary ID cards (front and back) for the entire family
• Order a new ID card
• Provider and Pharmacy Finder
• Find an in-network doctor, specialist, pharmacy, hospital or health care facility
• Find a nearby urgent care facility
• Deductible and Out-of-Pocket
• See if you have met your deductible or out-of-pocket amounts
• Copays and Coinsurance
• Find your copayment and/or coinsurance amounts
• Claims
• Check the status of your claims
• View and search for recent and past claims
• Explanation of Benefits
• View your Explanation of Benefits and other correspondence
• Cost Estimators
• Use our calculator to estimate the costs of procedures, tests and treatments
• Invoices
• Search for paid and outstanding invoices
• Wellness Program
• Access the FirstCare Plus Wellness Program website
Provider Features:
• Detailed Account Search and Information
• Document Search
• Authorization Request and Search
• Reporting Features
• Message Center
• Claims Search
• ID Card Features
Agent Features:
• Enrollment Tools
• Invoices
• Commissions
• Group Reports
• Document Search
• Message Center
Employer Features:
• Enrollment Tools
• Invoices
• Document Search
• Message Center
About FirstCare Health Plans
At FirstCare, our mission is to work together to serve our customers and build healthier communities—one member at a time. Since 1985, we’ve been serving the health care needs of members across North, West, and Central Texas. Today, our service area includes 143 counties, with local offices in Abilene, Amarillo, Lubbock, and corporate offices in Austin, Texas. We offer a wide range of HMO, PPO, HSA, and ASO products through a variety of programs, including small and large employer plans; state, federal and teacher plans; government programs; and the Health Insurance Marketplace, with the support of our owner, Texas-based Scott and White Health Plan—part of Baylor Scott & White Health. For more information, please visit FirstCare.com.